It is your right to choose the home care you or your loved one receives. Our Patient Bill of Rights represents the values, quality of care, and services that are at the very heart of AccessEdge Home Health Care.
The Right to Receive Compassionate Care
The highest quality of care in the patient's place of residence
Rehabilitation to the maximum level of independence
Continuation of the care initiated in the physician's office, clinic, hospital, or nursing home
The Right to Be Informed
To be informed in advance about the care and treatment to be provided by caregivers
Education regarding their disease, health needs, safety, and emergency measures that will provide them with the information required to make informed decisions about their care
To refuse treatment to the extent permitted by law and to be informed of the medical consequences of their actions
An explanation of the charge for home health care; if any changes occur, the patient will be given at minimum a 15 days notice
To be informed about patient rights prior to the delivery of home health services provided by the company
The Right to Choose
A home health company of their choice, with full knowledge of all services provided, alternatives available, and the option to refuse care and/or to change their caregiver without fear of reprisal or discrimination
The entire health team, including the patient, will develop an individualized plan of care and change the plan of care as warranted by their needs and condition
The Right to Safety
That the company complies with all applicable state and federal rules and regulations
That skilled care will be provided by experienced and qualified personnel under the direction of the patient's physiciane
That acceptance of health responsibilities will be promoted and encouraged by all health team members
The Right to Privacy
That their personal property, chosen lifestyle, and spiritual and emotional wellbeing will be treated with the utmost dignity and respect by all agency representatives
Confidentiality of and access to medical records according to all applicable state statutes
The Right to Voice Your Opinion
Opinions and grievances may be voiced without the fear of discrimination regarding their care. All grievances will be investigated. You may call and speak to the company administration; if not satisfied, you may call your state elder abuse line